We are super happy to have your store as part of our big family.
If there is anything you need please let me know.
If you are anticipating on a big order – for example more than 50 pots of s single colour, it helps us to know in advance, so there are no surprises.
In order to run things smoothly please take note of the following:
Your order status:
On Hold: Order has been placed and received
Order is on hold pending payment of previous order:
Please note we have 14 day payment terms, or payment before the next order is placed and sent. Usually orders are placed more than two weeks apart, however during the holidays for example please make sure your invoice is paid before you place a second order.
Processing: Your order is in the planning for production.
In Production – your order is being made and packed
Shipped, invoice to follow. Your order has been sent and your invoice will follow (usually within a day or two)
Shipped, Payment Pending: The order has been shipped, the invoice has been sent
Completed: The order has been paid in full
Please note: Your account will be deleted if it remains inactive for a season. (3 months)